We are extremely disappointed with the service we received from Hayward Healthy Home Solutions. In November, our heat pump started making a loud noise, so we contacted them for a repair. Although we knew the exact part required, it took two weeks for a technician to arrive. When he did, he didn’t have the part with him. Instead, he stuffed a rag into the unit as a temporary fix and left to order the part. Two weeks later, he returned — still without the part. After another two-week delay, the